Executive Summary

This Cancellation & Refund Policy (“Policy”) establishes the terms and conditions governing the cancellation of services, refund eligibility, fee structures, and payment obligations for all services provided by ADNAK™ HR Services (“Company,” “We,” “Us,” “Our”).

This Policy applies to all clients (“You,” “Client,” “Data Principal”) who engage ADNAK™ HR Services for resume writing, interview preparation, career guidance, or any other professional HR and career development services (“Services”).

By placing an order or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

TABLE OF CONTENTS

1. Definitions
2. Fees and Payment Terms
3. Payment Methods and Schedule
4. Non-Refundable Payments
5. Applicable Taxes
6. Rationale for the Policy
7. Exceptions to the Refund Policy
8. Cancellation Procedures
9. Refund Procedures
10. Dispute Resolution and Grievances
11. Policy Changes and Updates
12. Contact Information

1.DEFINITIONS

For purposes of this Cancellation & Refund Policy, the following terms shall have the meanings ascribed to them:

Table 1: Key Definitions

2. FEES AND PAYMENT TERMS

2.1 Fee Communication and Transparency

All fees related to the Services provided by ADNAK™ HR Services shall be clearly communicated to you in advance before the commencement of any work. The Company commits to:

• Providing itemized quotations detailing the Services to be provided
• Specifying the total fee amount in the Order
• Clarifying the scope of Services included in the quoted fee
• Disclosing any additional costs or charges, if applicable

2.2 Payment Obligations

Payment of fees must be made in accordance with the agreed terms between you and ADNAK™ HR Services as specified in the Order.

Default Payment Terms:

• Unless a separate written agreement exists, full payment is required upfront or before the commencement of the Services
• Partial payment arrangements may be agreed upon in writing at the Company’s discretion
• Payment must be made through approved payment channels designated by ADNAK™ HR Services

2.3 Payment Confirmation

• Upon receipt of full payment, the Company shall issue an invoice and payment confirmation
• Payment confirmation will contain the Order number, date, amount, and description of Services
• Commencement of Services is contingent upon successful receipt of payment, unless otherwise agreed in writing.

3. PAYMENT METHODS AND SCHEDULE

3.1 Accepted Payment Methods

ADNAK™ HR Services accepts payment through the following methods:

• Online payment gateway (credit card, debit card, UPI)
• Bank transfer (NEFT, RTGS, or IMPS)
• Digital wallets and payment applications (as specified on our website)

3.2 Payment Due Date

Unless otherwise agreed in writing, payment is due before or on the date of commencement of Services. Failure to remit payment by the due date may result in:

• Suspension or delay of Services
• Imposition of late payment interest at 1% per month (or the maximum rate permitted by law)
• Cancellation of the Order at the Company’s discretion

3.3 Recurring or Phased Services

For multi-phase or subscription-based Services, payment schedules shall be defined in the Order or separate written agreement. Each phase or billing cycle shall be treated as a separate engagement for refund policy purposes.

4. NON-REFUNDABLE PAYMENTS

4.1 Non-Refundability Clause

Once the resume writing process, interview preparation, or any other Service has commenced, all payments made to ADNAK™ HR Services are strictly non-refundable.

4.2 What Constitutes Commencement

Commencement of Services occurs when our professional team initiates any activity on your project, which includes but is not limited to:

• Initial consultation or intake meeting
• Information gathering and client interviews
• Research and background analysis
• Document review or resume assessment
• Writing, drafting, or content creation
• Editing, proofreading, or formatting
• Design and layout work
• Interview coaching or practice sessions
• Career guidance consultations
• Any other preparatory or substantive work

4.3 No Refunds After Commencement

Regardless of whether you choose to discontinue the Services or are unsatisfied with the outcome, no refund requests will be entertained after work has begun, except as specifically outlined in Section 7 (Exceptions to the Refund Policy) of this Policy.

4.4 Acknowledgment of Non-Refundability

By making payment and confirming your Order, you explicitly acknowledge and accept that:

• The fees paid are non-refundable once commencement has occurred
• You have been made aware of the non-refundable nature of the services
• You have had the opportunity to ask questions or clarify terms before payment
• Your payment constitutes acceptance of this non-refundability clause.

5. APPLICABLE TAXES

5.1 Exclusive of Taxes

All quoted fees are exclusive of applicable taxes. This means the fee amount communicated to you does not include tax obligations.

5.2 GST and Other Government Levies

Goods and Services Tax (GST) or any other government levies, duties, or taxes will be added to the fees as per the prevailing regulations in India, including:

• GST (as per the applicable slab rate)
• State-specific levies or municipal taxes (if applicable)
• Any future tax impositions introduced by law

5.3 Tax Calculation

The applicable tax rate shall be determined based on:

• The location of the service provider (ADNAK™ HR Services)
• The location of the service recipient (Client)
• The nature and classification of the Services under GST law
• Prevailing tax regulations at the time of invoice issuance

5.4 Payment Responsibility

You are responsible for ensuring timely payment of the full amount, inclusive of all applicable taxes, to prevent any interruptions, delays, or suspension of Services. The final invoice shall clearly itemize:

• Service fee (excluding tax)
• Tax amount and applicable rate
• Total amount due

5.5 Tax Invoice

A proper tax invoice will be issued by ADNAK™ HR Services for all transactions, complying with GST regulations and other applicable laws. You may use this invoice for reimbursement, corporate expense claims, or tax deduction purposes as applicable.

6. RATIONALE FOR THE POLICY

6.1 Justification for Non-Refundability

This non-refundable payment policy is established to reflect the intrinsic nature of professional Services provided by ADNAK™ HR Services:

6.1.1 Committed Professional Resources

• Resume writing, interview preparation, and career guidance require substantial commitment of specialized professional time and expertise
• Our consultants, writers, and coaches dedicate focused attention to each client’s project from the initial stages
• Once work has commenced, resources are allocated and cannot be redirected without loss to the Company

6.1.2 Irreversible Work Initiation

• The moment our team begins any activity—consultation, research, writing—intellectual capital and effort are invested in your project
• This work cannot be undone, resold, or recovered once initiated
• Preliminary analysis, information gathering, and research are non-transferable assets consumed in your service

6.1.3 Skill and Expertise Cost

• Our team comprises experienced HR professionals, resume writers, and career coaches
• The fees charged reflect years of expertise, industry knowledge, and proven methodologies
• These intangible assets are delivered immediately upon commencement and cannot be recovered

6.1.4 Market Practice Alignment

• Non-refundable policies are industry-standard practice for professional consulting, writing, and coaching services
• This is consistent with similar services offered by competitors and established best practices in the industry
• The policy enables ADNAK™ HR Services to maintain affordable pricing by reducing financial risk

6.1.5 Commitment and Accountability

• By requiring non-refundable payment before commencement, we ensure mutual commitment from both parties
• This incentivizes clients to make informed decisions and clarify requirements before engagement
• It protects the Company against clients who may seek refunds for subjective dissatisfaction or scope disputes

7. EXCEPTIONS TO THE REFUND POLICY

7.1 Company Failure to Deliver

Should ADNAK™ HR Services be unable to deliver the agreed Services due to any of the following circumstances, a partial or full refund may be considered:

7.1.1 Unforeseen Circumstances

• Natural disasters, pandemics, government restrictions, or force majeure events that make delivery impossible
• System failures or technical outages beyond reasonable control
• Unavailability of key personnel due to emergency or unforeseen circumstances

7.1.2 Company’s Own Inability

• Failure to complete the Services within a mutually agreed extended timeline after two written extensions
• Fundamental inability to meet the stated scope of Services due to technical or professional limitations
• Loss of critical information or data required for Service completion, where the Client is not at fault

7.1.3 Partial Service Delivery

• If the Company delivers only a portion of the agreed Services and cannot fulfill the remainder, a pro-rata refund may be offered based on the uncompleted work

7.2 Discretionary Refunds

Any such refund is at the sole discretion of the Company’s management. The Company reserves the right to:

• Assess each refund request on its individual merits
• Seek clarification or additional information from the Client
• Impose reasonable timelines for refund processing
• Offset any refund against costs incurred by the Company

7.3 Refund Process for Exceptions

If you believe you qualify for an exception-based refund, you must:

1. Submit a written request to the Company within 7 days of the triggering event
2. Provide detailed documentation explaining why you believe an exception applies
3. Allow the Company 14 business days to review and respond to your request
4. Accept the Company’s final decision, which shall be binding.

8. CANCELLATION PROCEDURES

8.1 Timing of Cancellation Requests

8.1.1 Cancellation Before Commencement

Cancellations communicated before the commencement of Services (i.e., before any work has begun) are eligible for a full refund, subject to the following conditions:

• The cancellation request must be submitted in writing (email or formal letter)
• The request must be received by ADNAK™ HR Services before the commencement date specified in the Order
• Administrative fees (if applicable) may be deducted from the refund amount (typically INR 500–1,000 or 5% of the fee, whichever is lower)

8.1.2 Cancellation After Commencement

Once the resume writing process, interview preparation, career guidance, or any other Service has started, no refunds will be issued except in instances where:

• ADNAK™ HR Services is unable to deliver the agreed Services (as outlined in Section 7)
• A documented failure or breach by the Company justifies a refund (at the Company’s sole discretion)

8.2 How to Submit a Cancellation Request

To cancel your Services before commencement, please submit your cancellation request in writing to:

Email: HR.Srvcs@adnakgroup.com
Subject Line: “Cancellation Request – [Your Order Number]”

Required Information:

• Your full name and contact details
• Order number (as provided in the confirmation email)
• Date and time of cancellation request
• Reason for cancellation (optional but appreciated)

8.3 Cancellation Confirmation

Upon receipt of your cancellation request (if eligible), the Company shall:

• Issue a written confirmation of cancellation within 3 business days
• Specify the refund amount (after deducting any applicable administrative fees)
• Provide information on the refund processing timeline (typically 5–7 business days)

8.4 No Cancellation After Commencement

You acknowledge that once Services have commenced, your right to cancel and obtain a refund is forfeited, except as provided under Section 7 (Exceptions).

9. REFUND PROCEDURES

9.1 Refund Eligibility

You are eligible for a refund only if:

• You have submitted a written cancellation request before the commencement of Services
• The Company has not yet initiated any work on your project
• Your request has been formally acknowledged and approved by the Company
• You have not waived your right to refund in writing

9.2 Refund Processing

Upon approval of a refund request, the Company shall:

1. Calculate the refund amount after deducting applicable administrative fees
2. Process the refund through the original payment method used (within 5–7 business days)
3. Issue a refund confirmation stating the amount, date, and transaction reference
4. Provide a tax invoice (if GST was collected) confirming the refund of tax amount where applicable

9.3 Administrative Fees

The following administrative fees may be deducted from the refund amount:

Table 2: Administrative Fees Deducted from Refunds

9.4 Refund Timeline

• Approval: Within 3 business days of receiving a valid cancellation request
• Processing: Refund shall be credited to your original payment method within 5–7 business days
• Confirmation: You shall receive an email confirmation once the refund is processed

9.5 Tax Refunds

If GST or other taxes were paid as part of the Service fee and a refund is issued, the tax component shall also be refunded proportionately. A revised tax invoice reflecting the refund shall be issued in compliance with GST regulations.

10. DISPUTE RESOLUTION AND GRIEVANCES

10.1 Escalation for Refund Disputes

If you believe your refund request has been unfairly denied or your cancellation was not properly processed, you may escalate your grievance as follows:

Step 1: Formal Grievance Letter

• Submit a detailed letter explaining your position
• Include supporting documentation and Order details
• Send to: grievance@adnakgroup.com

Step 2: Company Review

• The Company shall review your grievance within 14 business days
• A written response explaining the decision shall be issued

Step 3: Management Escalation (if unsatisfied)

• Request escalation to senior management
• Allow an additional 14 business days for final review

10.2 Consumer Protection and Dispute Resolution

All cancellations and refund disputes are also subject to the protections afforded under:

• The Consumer Protection Act, 2019 (India)
• The Digital Personal Data Protection Act, 2023 (DPDPA), where applicable
• Any other applicable consumer protection or dispute resolution laws

10.3 Jurisdiction and Governing Law

• This Policy is governed by the laws of India, specifically the jurisdiction of Telangana
• Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the competent courts of Hyderabad, Telangana
• You agree to exhaust the internal grievance procedures outlined above before initiating legal proceedings

11. POLICY CHANGES AND UPDATES

11.1 Right to Modify

ADNAK™ HR Services reserves the right to modify or update this Cancellation & Refund Policy at any time, with or without prior notice.

11.2 Notice of Changes

For material changes to this Policy, the Company shall:

• Post the updated Policy on its website with a new “Last Updated” date
• Notify existing Clients via email of significant changes
• Provide a 30-day grace period before new terms apply to existing Orders (unless required by law)

11.3 Applicability of Policy Versions

• For new Orders: The Policy version in effect on the date of Order placement shall apply
• For existing Orders: The Policy version in effect at the time of Order placement shall generally apply, unless a material change is mandated by law

12.CONTACT INFORMATION

12.1 Refund and Cancellation Inquiries

For all queries, cancellation requests, or refund-related matters, please contact:

ADNAK™ HR Services

Table 3: Contact Information

12.2 Service Escalation

For escalation of refund disputes or grievances:

Management Escalation Contact

• Email: CEO@adnakgroup.com
• Subject: “Escalation – Refund Dispute – [Your Order Number]”

12.3 Data Protection Officer

For data protection or privacy-related concerns in connection with your cancellation or refund:

Data Protection Officer

• Email: Info@adnakgroup.com
• Phone: +91-XXXXXXXXXX

DOCUMENT GOVERNANCE

Table 4: Document Governance Information

ACKNOWLEDGMENT AND ACCEPTANCE

By engaging ADNAK™ HR Services, you acknowledge that:

• You have read and understood this entire Cancellation & Refund Policy
• You agree to be bound by the terms and conditions set forth herein
• You understand that fees are non-refundable once Services have commenced
• You accept the refund eligibility criteria and procedures outlined in this Policy
• You waive the right to claim refunds except as explicitly provided in this document

APPENDIX: SUMMARY OF KEY POINTS

Table 5: Summary of Key Points

This Cancellation & Refund Policy supersedes all previous versions and is effective as of 26 December 2025.

© 2025 ADNAK™ HR Services, a division of Adnak Group. All Rights Reserved. This document is confidential and proprietary. Unauthorized reproduction or distribution is prohibited without prior written consent.

For questions or clarifications, contact: HR.Srvcs@adnakgroup.com

Last Updated: 26 December 2025
Document Version: 1.0
Next Review Date: December 2026